Bad service from the branch manager

I'm still waiting for the response from Nivesh Naidoo the branch manager of beach branch, branch code 220126.

He sent me a letter where he was apologizing on behalf of his stuff. His stuff was not rude to me he was the one who was rude. So I want an apology for his behavior and the way that he treated me.

The stuff did not know and they were not rude. Can he please stop making this as if his stuff did something wrong. I want him to apologize for being rude.

I would hate to leave FNB just because of a person who doesn't have client service ethics.

All I want is for him to apologize for talking to me the way that he did and for leaving me in his office and go stand out side of his branch while I'm waiting for his help.