Bad service from start to finish.

What in hells name is the purpose of FNB customer care line number ***. I follow the prompts and when I get to the point of going through to a consultant I get cut off. FNB is a big disappointment. I can't with draw from savings accounts through the atm because it request otp number. Secondly I can't through cell phone banking do a card less withdrawal as it on ly allows one to with draw from the chequing account and not savings. FNB is useless the make cell phone banking available but don't allow one to withdraw from savings account. Customer care line is a waste of time. Three times I was cut off and no access to consultants. That is not on media needs to know of this.