Bad service from relation manager allocated

we are trying to change a business account from a Sole Proprietary to a PTY Limited. the process should take 24 hours but took almost a month . This bank promises to be the best and can have all your accounts changed over within the same day. you should be operating within 24 hours of new account. terrible service from Narissa Vassan and Imtiaz Fakir from FNB these employees have no clue how to provide a good service. this is very sad indeed, considering moving a 30 year account with this bank to another bank. planning car finance as well paper work all done but planning to cancel this completed deal from September 2017 now end Oct and no service still. The lady does not pick up her call we have to call from another phone to get her attention. they don't belong in this department. disappointed with FNB