Bad Service from private bankers

<p>I am appalled by the service from my FNB private banker. They are suppost to be there to assist. I had an issue with FNB regarding FICA of my sons account. Besides the terrible service and incompetence I received there, I decided to contact my private banker to assist me as to who to contact to resolve the issue. After holding on her direct line for 35 minutes, I hung up. I then emailed her and requested she please contact me. Over a week later I still have had no response. However, she emailed me today to ask if I want to upgrade to private client and when can she call to discuss. Clearly her incentives are more important to her than helping me with a simple query.</p> <p>Very disappointed in this service. I have 7 accounts with FNB, including two investments and a home loan, I would expect someone to at least return an email.</p>