Bad service from personal loans

I am furious at this point with FNB I app**** for a personal loan on the 1st March and I would like you listen to the call where u spoke to a consultant that assisted me.

I was told that it's approved I must accept the mandate and I will receive the funds and the contract.

I don't this before 2pm yesterday and it's already the 2 March and no funds or contract received but I accepted a mandate! I called in to ask what's happening they must now escalate it to the processing department to send I contract that I must 1st sign this was never explained like this to me and now it is going to take another 24 hours according to the lady that assisted me and there is no way they can even transfer me to the processing department as it's for internal staff.

This is the 1st time I experience this with FNB and its such a long process especially when u are in need and when u have already accepted the terms and conditions telephonically.

How do h miss sending someone an email or not follow up to ensure that I got the contract. So now there is a mandate with no funds. Pathetic if you ask me