Bad Service from Nonkululeko

I called in today at about 11am to follow up on an application and I spoke to Nonkululeko Mpanza who assisted me with nothing.

1) Last week Wednesday I app**** for a pre-approved loan via my App, 2) I then called on Friday and the lady I spoke to said she will escalate and enquire about the progress of my application and I should expect feedback within 48 hours. Which I understood since she is making a follow-up. Indeed on Monday I got an SMS requesting for documents - which I sent and received and automated email saying I should get feedback within 24 hours. 3) On Wednesday, I then called again as it was past the 24 hours and no feedback was received, the lady I spoke to advised that I need to visit the branch to take fingerprints. In which I did and called back the same day, the lady I spoke to that day then advised that I will receive feedback that day or latest on Thursday which was the following day. 4) No feedback received, so today at around 11am, I called and spoke to Nonkululeko Mpanza who did not seem interested in helping. She was not rude or anything of that nature but she sounded like she was not even trying. After she checked my account, she advised that I need to wait another 24/48 hours, I then asked why because I was already told that turnaround time on Wednesday and she could not provide an answer. I expressed my frustration to her that this application has been going on for over a week and all she could say is that it is in process. She did not even bother offering an apology or explanation for the delay, all she wanted to do was debate about the matter and tell me the I'm not the only customer. I requested to speak to a supervisor and she told me she can't as she is working remotely. She also told me that she can't confirm if the supervisor will be able to call me today still as he is busy - he will call me when he has time. I'm really disappointed with how she handled the matter as all I wanted was assurance that someone at FNB is still busy with my query but she dismissed me and the fact that I have been waiting for over a week. Even at the beginning of the call she sounded like she was busy with something else but I ignored that.I am the one that kept making a follow-up but I was not too bothered as the consultants I spoke to previously provided direction and assured me that the matter is being handled. It was only today and I had to express my dissspointment in the service from Nonkululeko. She should rather join a debate team and leave customer service.