1 reviews | Active since Sept 2014
Bad Service from Nompumelo call centre
<p>i called fnb call centre and the consultant Nompumelelo just hung-up my call after her colleague transfered me to an incorrect department. she immediately wanted to transfer me to online banking because i was explaining to her why i was through to her and in the middle of it my call was cut.....i am beyond ****ed yoh...this is why i i left standard bank and to experience this in my first month is beyond annoying. FNB still has BEYOND OLD DETAILS THUS NOT ALLOWING ME TO ACCESS THEIR ONLINE SERVICES....</p>
Good Day
Thank you for taking my call earlier kindly be advised that I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.
The reference for your complaint is ***
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
Good Day
Thank you for taking my call earlier kindly be advised that I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.
The reference for your complaint is ***
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)