Bad service from Law on Call employees

<p>On the 1st November my husband contacted the law on call number to get legal assistance and a attorney to assist us with a claim from our Law on Call policy that we have with FNB with regards to a accident claim caused by a drunk and negligence person who caused us some financial damage on a trailer and fishing equipment. A guy called Ike phoned my husband today and asked for all the proof and quotations with regards to our loss. Later the afternoon he was called back by Ike and said they can not assist us and why was the trailer and fishing equipment not insured with our insurance and that we have to put the claim through the small claims court. I am very unhappy with this service as this is not what your policy agreement with me stipulates. If this is the kind of service we can expect in the future with any legal matters I want to cancel my policy and request that my money will be refunded to me as from when the policy was implemented because I don't have any insurance and trust that this policy will be of any help in the future. At this moment I see it as a money making scheme to get clients.</p>