1 reviews | Active since Dec 2013
Bad service from headoffice
<p>I have been trying for a month to close an account due to reasons I won't discuss on a public forum. It's been my 3rd day of waiting myself into oblivion just to get turned away. Pinky was the lady who helped me the first two times. She got put on hold for an hour and 45 minutes, had the phone thrown down in her ear and much more rude comments by headoffice. Now I'm sitting with Mbali and she has been trying to get hold of headoffice for over 30 minutes and they don't answer their phones. She has sent an email and they are on 'leave'. Why isn't there a person that is on 'standby' who can help when someone is on leave. The two ladies at the branch have been great but headoffice have been awful, rude and uncooperative! </p>
Good day Ms. Furious S
Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***
Good day Ms. Furious S
Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***