CO
Christine O

1 reviews | Active since Aug 2018

23 Aug 2018, 15:43

Bad service from ***** department

After trying to contact the person in question, from the ***** department, numerous times unsuccessfully (both me and personnel from two branches), she at last responded after an email of complaint was sent to her line manager. Her reaction was that she would contact me today. To date, no contact has been received from her and when I call her direct number, I'm met with an answering service. This is not the type of service that I have expected, at all.

0
Replies (2)
CO
Christine O's update24 Aug 2018, 09:02
Reviewer Update
Got a reply at last! At least they responded.
FNB (First National Bank)
FNB (First National Bank)'s reply24 Aug 2018, 10:37
Official

Good Day Christine,

Thank you for taking my call earlier,as discussed we are glad that this is eventually sorted out however we would like to sincerely apologise for the frustration and delay.

Have a good day and trust all goes well.

Kind regards,

Hello Peter team