Bad service from fnblife

My fnb life policies have on areas since loosing job last year. I have been trying to reaarange for an alternative bank account for fnb life to deduct what i owe as i cant use same account due to overdrawn account which am trying to sort out. Uts a nightmare to get through the lines. Once email is acknowledged, still they get everything wrong. In acknowledging receipt of my information via email, they still have or confirm incorrent information. It has been over a month now trying to reinstate my policies woth fnb life.