Bad service from FNB ***** unit

Poor service from ***** unit FNB. I get 2emails notifying me on 2consecutive days that my FNB card was used and pin was incorrect ,the first email read the pin is incorrect. The second email read pin incorrect tried more than 3times so the card was blocked,.this was at 15:30 So I call the ***** unit at FNB to enquire about the location city/province where the card was used and all they could give me was 3names of tuck shops without the exact location or city.

So I asked if there is going to be further investigations done and they said because there was no money taken out of my account they won’t conduct further investigation. They will just block the card. 1. The point of asking for further investigation was to try to locate the exact city/province where my card was used so that I can try to escalate it to the police/lawyers 2. It’s not about the money that was taken out ,it was about the ***** that was done and should be escalated. FNB is one of the leading banks in South Africa and claim to have the best technology but yesterday I disagreed.

The ***** unit last night told me to call my private banker and I had a chat with multiple bankers and they said the investigation should be escalated. And I should refer back to the ***** unit.