Bad service from FNB Tokai

I went to FNB Tokai

Firstly after waiting 45min for the forex consultant (Jared Wilks) asking him about the forex card for my 16 year old who is travelling over seas with the school group. He showed me away by telling me it will be cheaper to do it online. Being new to all of this I asked him it I can do it on my banking profile which rep**** that I can indeed do it this way. But not explaining to me how the whole process works, he let us go. The afternoon i went online to apply for the forex card (already finding difficulty with the options) it gave me options for foreign notes and cash passport. I then incorrectly chose the wrong option as I didn't know to choose "cash passport" for a card. I wanted the card and not the cash and therefor did not select "cash passport" On realizing that i chose the wrong option i called to ask to rectify this mistake. Online people then told me that I could not do it as I need to wait for the money to get to the bank and then switch the transaction. The bank phoned me and told the money is there and when i asked if I could change it he said that I could not and kept telling me that I am going to loose out on this deal and should just accept the money. I explained to him that my 16 yr old son is travelling overseas and i do not want to send him over with all the cash and needed to top it up once he runs out. After all the fighting and threatening to cancel and reverse the transaction and with seeing the branch manager and they all assuring me that they will assist me, I left and waited for everything to be sorted. Two days later the lady from online phoned me and informed that she needs to activate my card as this was also never done. After this process the card was then activated but never linked to my account profile as i specifically requested, and upon inquiring this, they all informed me that this cannot be done, after i stood in the bank with Jared for nearly 2 hours for him to sort the card out. Jared never informed me about the proper procedure from day 1 and the numerous times in went in and calling he firstly, didn't seem to know what he was doing and constantly lying about having sort out m problem but never do. Now they ignore my mails and I cannot get through to the bank. Being left in a difficult and inconvenient situation with a card that I cannot top up when my son is on tour. I have also sent numerous complaints to fnb and to date have not receive 1 single call or reply.