Bad service from FNB Suite Services

Hi my name is Happy Malindi I've raised my frustrations in numerous occasions with FNB through careline and also logged a complain through their online help (Ref no ***) and my first ref number is *** logged on the 20/09. Its almost three weeks and still hasn't received any feedback regarding my private banker (email ***). She is totally providing poor services, and requested another private banker. I am not sure why is the Bank taking so log time to resolve this simple issue of getting me another private banker. I feel the bank is not taking me seriously hence I am paying for suite services fees hence I am not getting any. I cannot go to the branch because of the type of the account.

I've been with this bank since 1997 when I was an Engineer in Training,

Thank you Happy