Bad service from FNB short term insurance

I have been waiting for more than a month for a claim on damages to my house to be sorted out. I am trying to get feedback on the status of the claim since the last visit of the assessor on 26 October. But I have not had any feedback from FNB, even though I was told last week that I will be contacted ASAP. This is very disappointing and to be frank shocking service from your short-term insurance department. I will not recommend FNB short term insurance to anybody after this experience. Claim was logged on 20 September 2023. Why are their service advisors lying to people when the ask for feedback? I was prommised feedback.