ZM
Zethu M

1 reviews | Active since Jan 2018

03 Jan 2018, 19:59

Bad service from FNB roadside assistance

Call FNB petro card services regarding road side assistance.Spoke to a lady by the name of Fikile at 17:30.She took the details and gave a reference no bt i ended up waiting on the road for 4 hrs because of her negligence when taking details.She lodged the claim for the place I didn’t mentioned

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply04 Jan 2018, 10:22
Official

Good Day,

I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.

Your complaint has been referred to the relevant department for investigation and resolution. I have requested that they provide feedback.

Complaint reference number *** was issued for your complaint.

Regards,

Hello Peter Complaints

Naomi Petersen

*** (option one)