BAD SERVICE FROM FNB PREMIER BANKING

<p>COMPLAINT AGAINST FNB PREMIER BANKING</p> <p>I requested that my Platinum Credit Account must be downgraded to a normal Smart Account. I am struggling from the 7th of January 2016 to get it done. </p> <p>07/01/2016 I made a written request to Rene Cambell (FNB Call Centre) to do the downgrade. She did not do it.</p> <p>10/06/2016 I went to the OR Tambo Branch to again request the downgrade. The consultant wrote a written request to Premier banking. Nothing has been done.</p> <p>10/06/2016 I again made a written request to Rene Cambell (FNB Call Centre) to do the downgrade. She did not do it.</p> <p>23/08/2016 I again made a written request to Precious Mazeboko (FNB Call Centre)(REF NR: RG ********** 8210) to do the downgrade. She said that she will respond by the end of the day. I heard nothing and the down grade was not done.</p> <p>24/08/2016 I went to the Hartswater Branch (240 101) to again request the downgrade. The consultants (Gilbert Botha and Malebogo Gaebee) wrote a request to Premier banking (REF NR: ********** 4_ ********** 81). They said that they will respond by the end of the day. I heard nothing and the down grade was not done.</p> <p>24/08/2016 The Hartswater Branch Manager, Mr Arnold Henning also came to the consultant table after I had to complain about the bad service. On this day they open the bank ten minutes late. Consultants are first having their breakfast after the bank opened and then help the clients. When I asked them to do the downgrade they say they cannot do so. They can only write an email to Premier banking. </p> <p> Mr. Henning took all my proof of my requests and said that he will sort it out. When I phoned him around 15:45 on 24/08/2016 he could not give me any answers on this problem. He could not give me the written request he made to Premier Banking, no reference number or name who he spoke with at this department. Don’t even think he did anything. He is rude and unhelpful.</p> <p> According the Mr. Henning, Rene Cambell does not work with FNB anymore. He wants to give me a number to phone to request that the account must be downgraded. He does not want to do his job and I have to make the call. He is the Hartswater Branch Manager but he does nothing to help one sort out the problem.</p> <p>Service fees are being taken since January this year for an account that I do not want anymore. I have given clear directions for the downgrade to be done. FNB does not have the right to continue to take the high service fees, because I asked for the downgrade to take place. Is FNB bank going to pay back all the service fees they took ********ly?</p> <p>Nobody does their jobs at FNB bank. Not at the call centre, Premier banking or at the branches. It has been almost 9 month that I struggle with this problem.</p> <p>FNB’s URGENT ATTENTION IS NEEDED PLEASE. Somebody needs to start doing their job and stop taking the high service fees from my account.</p>