Bad service from FNB online team

So my wife has been battling to close her Premier Checque account with FNB and they keep charging her every month. Its taken several tips to the branch (so much for a digital bank) and chatting to the call centre with no luck. Honestly, FNB has shown very poor service in this regard. And to make it worse, this is what their online team responds with when posting the complaint on Hello Peter: (thanks so much for nothing Daffnie)

Good Day

Thank you for your email.

Kindly be advised that the account holder will need to send her complaint to Premier banking alternatively contact Premier

on ********** 000 or email ********** with her id or account number and a description of the matter.

We trust you will get resolution.

Apologies for the frustration caused.

Regards,

Hello Peter

Daffnie Govender