mM
malingabj M
1 reviews | Active since Feb 2013
30 Jun 2021, 16:03
Bad service from fnb life claims
I requested claim forms following the passing of my Aunt. I Also submitted documents which in my opinion are required for the lodging of death claims. I followed up all I keep getting is automated responses. My Aunt will be buried Friday I still have nothing from fnb.
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Replies (2)
FNB (First National Bank)'s replyOfficial
30 Jun 2021, 16:31 Good Day,
Thank you for taking the time to bring this to our attention, and we apologize for the inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is: ***.
Regards,
FNB Customer Resolution Center
Email address: ***
FNB (First National Bank)'s reply30 Jun 2021, 16:31
Official
Good Day,
Thank you for taking the time to bring this to our attention, and we apologize for the inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is: ***.
Regards,
FNB Customer Resolution Center
Email address: ***
mM
malingabj M's updateReviewer Update
06 Jul 2021, 10:27Following the complaint i dealt with a very competent lady who assisted with the claim telephonically and received the funds on the same day.
this shows that i had actually submitted all required documents for a claim the only thing that was outstanding were the claim forms which i had requested from FNB on several occassions.
this shows that i had actually submitted all required documents for a claim the only thing that was outstanding were the claim forms which i had requested from FNB on several occassions.
mM
malingabj M's update06 Jul 2021, 10:27
Reviewer Update
Following the complaint i dealt with a very competent lady who assisted with the claim telephonically and received the funds on the same day.
this shows that i had actually submitted all required documents for a claim the only thing that was outstanding were the claim forms which i had requested from FNB on several occassions.
this shows that i had actually submitted all required documents for a claim the only thing that was outstanding were the claim forms which i had requested from FNB on several occassions.