Bad Service from FNB - " how can you help you"

Dear sir I have had an account with FNB for several years. I just find their service absoluteley disgusting. They charge fees, which they themselves can not explain. I was at FNB Festival Mall on Saturday and the consultant who tried to assist me was not fully trained and did not have adequate knowledge obout the products and fees. After a while the manager of the branch stepped in and tried to assist and he himself was so baffled that he couldn't give me an answer. He said he will investigate and get back to me. As for telephone banking its the the pits. Shame on you FNB " how can we can help you" Go damn help yourself