Bad service from FNB Housing

FNB homeloans really dont care about customers. I wrote a review previously about my account being in arrears because im unemployed. Other banks would offer help by extending your homeloan period or give you a reduction on your intrest rate to accommodate you as the cutomer but not FNB. They have rude and unprofessional call centre agents who calls you and harras you even though you pay your monthly installment and something extra on your arrears. You make arrangements but its not noted/captured on the system. The financial manager called me after my last review and told me FNB is not in the bussiness of taking peoples homes. Well I seriously doubt that because im being harrassed and told they are going to sell my property on auction. So how does that help me that has been a loyal customer for years? They should really train there staff better in customer service. I dont even owe a lot on my arrears. They have no intrest in helping there clients.