Bad Service from FNB ***** Line

I have reported card ***** to FNB and the level of misinformation and long waiting times while they play music for you is very disappointing and unprofessional. Firstly they sent me the wrong form for my claim and whoever you get transferred to tells you the form is not the correct one. It’s passed the 10 working days that they promised a response and nothing has since been communicated to me.

All I need to know is the status of my case and what is FNB planning to resolve the issue. This is very frustrating because I’ve been calling and all I get from this bank is waiting music for 30 to an hour.