Bad service from Fnb *****

Very disappointed with the service from Fnb ***** and Thandokazi Mqalu who was the assigned investigator of our case.

We had a misunderstanding with a client and thus they reported us to the bank, this was resolved the very same day and the client got and sent us an affidavit to validate the fact that it’s been resolved.

Mrs Thandokazi Mqalu from Fnb sent an email to inform of this issue and we immediately responded with the affidavit so that they can resolve the issue with the account. We sent a few emails today to follow up and trying calling many times but no one responded with anything.

So disappointed that they assigned an investigator that would not be around in the day. I mean this is a business account and there is customer’s funds in there, it’s like they disregard that fact or at this stage just feel so let down by the bank.