1 reviews | Active since Jan 2016
Bad Service From FNB EBucks
I am not convinced that my eBucks allocation for March is correct as I have spent more that month than most months and I got more than what I got this month.
When I called in I got runarounds. The consultants either don't see a discount on my statement or they will call me...im still waiting for their feedback. This is annoying because it seems to me they aren't taking me seriously. Can FNB please give me a breakdown of this month's calculation of their eBucks and ensure that there was no error in the allocation
Hello
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Hello
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***