Bad Service from FNB

I am a very unhappy and disappointed FNB client. The service is very bad and pathetic. i am convinced they do not know what they are doing. I have a home loan with FNB and i needed money to pay the lawyer as i am in the process of divorce. I was advised by the FNB agent that i have prepaid funds on my bond and can apply for those, he advised me to visit the branch. I did at the branch i was advised to download the FNB App i can access the funds through the App i did. I still could not access the funds went back to the branch, was advised i need to complete the application form but it is just the process i will have the funds ASAP as it is what was paid over. i started this process the first week of October. This note is on the APP WHAT A LIE (THESE FUNDS ARE WHAT YOU HAVE PAID INTO YOUR HOME LOAN OVER AND ABOVE YOUR MONTHLY PAYMENT OBLIGATIONS. YOU HAVE IMMEDIATE ACCESS TO THESE FUNDS AT ANYTIME) I wonder why they are lying to us, as i have waited over a month to access the same funds, and i am still waiting. Everytime i follow up i get a new story about this or that outstanding they do not communicate unless i make a phone call. How i regret doing business with FNB. They do not have the sense of urgency and are not customer centric they just make empty promises. i hope a lot of people will see them for who they are and rather do business with other banks and not FNB. They are probably waiting for me to retire before they can release the funds. How pathetic.