Bad Service from FNB digital Banking

On the 26 April 2022 i was in town Joburg CBD my phone was lost,my online FNB Banking App was hacked money was withdrawn from the ATM and transferred to a Standard bank Account without my concern.I reported the matter to FNB digital Banking and was advised to open a case which I did.FNB invistigating officer Mayoline Naidoo was handling my case who does not even respond to Emails.After their investigation a lady by the name of Semakaleng Ramela called and told me that FNB is willing to pay only 30% 0f the money taken from my Account ,my salary was taken i could not pay for my car my daughter school fees etc.I've been a loyal customer for more than 15 years and this is the service that I receive from FNB I did not take their offer.i received disgusting offer.