Bad service from FNB ***** department

I reported a ***** incident on my Virtual card and to date have not had any feedback, except to say that my query has been forwarded for escalation. The last comment was on 8 Jan : Your Query Reference Number ***Q been assigned to a Service Resolution Advisor in Personal and Private Queries (PPQ).

An investigation into your matter will now be initiated and we will be in-touch with you shortly. I AM STILL WAITING.