Bad service from FNB

My cheque bank card expired in January 2021. I was contacted in December 2020 and told that I will receive my bank card via Take Alot delivery service. Take Alot also contacted me end of December 2020 about delivery arrangements. After many delays in delivery I ask Take Alot to deliver the my bank card to one of FNB branches. After waiting 6 weeks I contacted my private banker to follow up in mid February 2021 and he forwarded me an email from Take alot that they will deliver my card. Today is the 9th March 2021, I still have not received my bank card and no one is saying anything.