Bad service from FNB Connect

I have purchased a Mobile device via the FNB Connect platform on the 24th of November (Black Friday), which is being delivered by the Digital Planets Division who has sent me an SMS to say " Your order will be delivered on or before November 28 between 9am and 5pm". Its the 30th of November today and still no delivery. FNB connect says its out of their hands and that Digital Planets will address the issue. Made two calls to Digital planets 1st on the 28th and today the 30th of November and all they can say it that they will escalate it with the Courier company. At which stage is FNB going to take reasonability of providing their clients with good service delivery. Case number CAS790437