1 reviews | Active since Apr 2011
Bad service from FNB connect
I went into the FNB branch on Tuesday to have a sim swap done, up to today my number is not working. I have made numerous calls, I lost count. The service was terrible and still my number is not working, even though I stressed it that I use my number for work purposes. I'm definitely taking this further and will change back to Vodacom and advise everyone I know never to transfer to FNB connect. Worse service ever.
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)