Bad service from fnb connect

Hello,

I have been through 1 hell of a nightmare with FNB Connect.

I am emailing again now and ccing premier banking in hope that between your 2 branches someone develops a sense of Customer Service and actually follows through with what comes out there mouth.

I recently migrated my banking to premium banking hoping to get some service out of FNB.

I made the big mistake of also migrating my cell phone to FNB connects unlimited calls package.

Only to discover that my phone never worked, your network is shocking my phone hardly ever worked, when I went to the area I worked in ATLANTIS CAPE TOWN it would just say no network or emergency calls only until I got home and restarted my phone. I also noticed this in FISHHOEK NOORDEHOEK and most of the time when driving.

The business I lost due to you NOT providing the service I signed up for is another story as well as your lack of service in correcting this matter.

You have a manager there named Arnold who refuses to email anyone, I am having problems with my phone, what other means do I have to communicate? Where is the logic in that?

How do I have Vuyeks email, although also doesn’t reply to anything , hence why I am ccing premium banking in hope that I get some king of response…..

Arnold where is my refund that we discussed? Or just an email or call to say you are working on it.

I ported to your FNB connect and had no service , I require a full refund as well as the data I purchased and airtime.