1 reviews | Active since May 2016
bad service from fnb connect
<p>i ported from mtn to fnb connect in june 2016 thinking things will be easy since im an fnb customer but i soon realised that was the worst decision...ive since tried to cancel my contract with them and move back to mtn but its a struggle, they cancelled the contract but mtn cant port me back because they havent released my number...i have been taken from pillar to post and im actually tired of it because the last thing they said to me was that my number is no longer with them but the problem is mtn cant get the number back unless they release it to mtn...please help me with this...fnb connect is ****ing people....this has been going on for long ..i asked for the port dept number and i was told there is no number for them just an e-mail ********** please help me with this</p>
Good day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is *** .
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Good day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is *** .
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
good day
i received an sms saying my port has been approved and ready for port activation but the sim card is still working on my phone....mtn advised me to wait for the sim card to stop working then i can be able to use my new simccard...fnb i think the sim card is supposed to have stopped working by now....please advise what needs to be done now....
good day
i received an sms saying my port has been approved and ready for port activation but the sim card is still working on my phone....mtn advised me to wait for the sim card to stop working then i can be able to use my new simccard...fnb i think the sim card is supposed to have stopped working by now....please advise what needs to be done now....
