SN
SIFISO N
1 reviews | Active since Sept 2011
12 Nov 2019, 09:58
Bad service from FNB card department
I have problems with my credit card limit due to system offering me a lower offer than I currently have. I accepted that offer and now it appears like I am overdrawn. I have contacted FNB only to be transferred to different departments and the staff is not helpful. Every time they transfer my call it goes back to the switch board and I have to start from stretch and authentication process is very long.
Helpful (0)
Replies (2)0
Replies (2)
FNB (First National Bank)'s replyOfficial
12 Nov 2019, 10:14Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***
Regards
Hello Peter Complaints Team
***
***
FNB (First National Bank)'s reply12 Nov 2019, 10:14
Official
Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***
Regards
Hello Peter Complaints Team
***
***
SN
SIFISO N's updateReviewer Update
15 Nov 2019, 08:05Nothing has been done as yet. I received a call from your staff, they promised to ratify the problem within 24-48 hours still nothing. I only receive calls from collection department everyday and I explain my self to your not so professional staff.
SN
SIFISO N's update15 Nov 2019, 08:05
Reviewer Update
Nothing has been done as yet. I received a call from your staff, they promised to ratify the problem within 24-48 hours still nothing. I only receive calls from collection department everyday and I explain my self to your not so professional staff.