BAD SERVICE FROM FNB CALL CENTER AGENTS

I had a terrible experience with FNB business online banking this morning, I have been on the call for one and half hours, being sent from pillar to post by the agents, and still had to hang up without any assistance,

One of the agents by the name of Smangaliso told me to have common sense.

All I needed was a simple thing: to reset my online banking username and password, but I was just sent from one agent and from one department to another.

The feeling is so terrible to an extend that I am thinking of taking my business account to another bank,

I am EXTREMELY disappointed at FNB