1 reviews | Active since May 2021
Bad service from FNB Business
I started a SME business in September 2022.
I opened a business banking account with FNB with the hope that they will be able to give me a loan to start my business up as I only have limited funding available to start my SME business.
I app**** for a Business Revolving Loan on 14 Nov 2022, I regularly followed up with them and they mentioned that it takes between 3 - 5 working days and that FNB will give me feedback.
After not receiving feedback from FNB after the 5th day I follow up and was only then was I informed that my application was denied. Until now I did not receive one correspondence from FNB with a proper reason why my application was denied.
I especially opened a Business Account with FNB seeing that I am a Private Client of FNB for may years and thus hoped that they will be the one to offer me a loan, but was I surprised that this did not even count in my favor.
I wish that FNB could at least come to my rescue and lend a hand for a start up business.
This is leaving me with a very bad taste in my mouth with FNB and I am now applying with all the other mayor Banks and if they offer me a loan I will definitely consider to move my whole account over to that Bank.
I think FNB should really pull up their socks as they are busy loosing customers.
I am still awaiting since last week for FNB Complaints department to phone me back with regards to my complaint that I logged my reference number is Complaint Reference Number ***NF.
I then went onto the Banking App and app**** for a bounce back loan in which I received a reference number *** and I am still waiting since last week for a Banker to phone me back to take my application further.
I do think this is highly unprofessional on FNB as they just don't phone back to see how they can be off assistance with a start-up loan for a SME Business.
I am still awaiting since last week for FNB Complaints department to phone me back with regards to my complaint that I logged my reference number is Complaint Reference Number ***NF.
I then went onto the Banking App and app**** for a bounce back loan in which I received a reference number *** and I am still waiting since last week for a Banker to phone me back to take my application further.
I do think this is highly unprofessional on FNB as they just don't phone back to see how they can be off assistance with a start-up loan for a SME Business.