Bad service from FNB Bond division

I am not happy with the service received from De Waal, Johan, he was dealing with my home loan existing bond application for transfer of ownership from joint bond to sole ownership after divorce, I am not happy in the manner he deliver the feedback and not listening to all my request of FNB client for 15 years, He does not want to escalate my application for review and just stick to his final decision of declining my application with a lousy reasons of affordability, i checked all my account on Experian, i only have 1 late account, all my accounts are up-to-date including the bond i have been paying for the past 11 years! the bond money has been deducted from my Salary and i never defaulted, i am not on debt review, i do not have judgments or defaults but FNB decided to decline my application and take away the home of my kids I have been paying loyalty with out any late payment or default, I am very sad with FNB and their credit vetting policy its my last month banking with FNB I am moving all my services to a bank that will understand my needs and help me out when I need them because all my loans with FNB are up-to-date,