Bad Service from FNB

How come I cannot speak to anyone? How come when asking a simple question like wanting to know why - when my salary has doubled, do I now earn less free MB? I have been moved from one person to the next - total of 7 transferred phone calls. I am not entitled to a premier banker. My salary has doubled, yet you reward me with less. FNB if this is the way you treat your clients - and I have been a client for 20 years - then I am going to move my business. This is also what I have to do to get your attention because trying to reach anyone at FNB to talk to - well its easier talking to God. I just spoke to Antonia Makaukau who was helpful - but hands tied and was about to be transferred for the 9th time. This is ridiculous. I am trying to work and all you can do is transfer, transfer and transfer and not one person or department takes responsibility. I want a bank that is here for me. If you can't do that - then I need a different bank. I expect someone to call me personally and to make me happy. Otherwise why am I with you FNB? Your service is lacking and your client relationship management sucks.