Bad service from FNB agents

I have been a customer of FNB since approximately 2004 and have had no problems until now. When FNB started charging a fortune in fees despite being a pensioner I decided to open an account with an alternate bank to do daily transactions. Eventually FNB changed my account to reduce banking fees and I then placed a large sum of money into the account. We app**** for a credit card and was told we have a good credit score but as there were irregular payments into the account we must come back in three months and we should be alright for the card if we deposit a regular amount for the next three months. This we arranged to do and a certain figure is deposited each month by DDR.

Now that the three months are up and regular deposits are being made we went back to FNB Lakeside Mall where we again app**** but we saw another FNB agent and she said our credit score is not good and we do not qualify. We have not done anything to change the credit score and when checked there is nothing wrong with it. We have done exactly as requested and now are told this and to try again in six months. It appears that as pensioners with a large sum of money in the bank with further regular deposits being made we are still unable to access a credit card.

It seems that if you obey the requests it makes no difference. You are damned if you do and damned if you don't.

Where are the caring banks as stated in their advertising? They do not exist, false advertising.