Bad Service from FNB

<p>I took smart spend personal loan with FNB in May.The agreement was that their first instalment will be deducted on the 25th everymonth as i get paid on the same date.To my suprise today on the 21 June FNB deducted the amount.When i called the callcentre the said to me they wont be able to reverse it.Im so dissapointed because FNB didnt honour their agreement.I now need the money and they are telling me that refund will take 5 days.I really need my money please fix your mess.</p>