Bad Service From FNB

I am a FNB client for more than 6 years. A deposit was made from SARS into my Smart Cheque Account which i no longer use, an online banker did mentioned this a Dormant account and the money could be sitting in a Suspense account and i should go to a branch. I then called FNB and nobody can assist me with my query, this is really bad service for the consultants, i then missed a call from FNB and called back, i spoke to an agent who asked me to verify my details which i done and thereafter i was transferred to another agent to whom i had to provide my details again and i was put onto hold for more than 5 minutes. I am not pleased with the service at FNB, once this query is solved i will be moving my accounts to another banker due to the lack of service and attitude of consultants who are rude and arrogant as well.

Regards Miss K Govender