Bad service from FNB

Hello,

I hope you are having a good day. I am writing to make a complaint about the estate department. I have been trying to get in touch with them since last week Friday regarding my late father's estate account. They told me that they need to verify my late father's account and it can take up to 48 hours. However, it has been more than 5 days now and I still haven't received any feedback from that department. I have been calling them almost every day, but they keep giving me the runaround. They have told me that they have sent it to the administrator (Phumzile), but till today, nothing has been done with my case. It is frustrating that we cannot get this matter resolved. Furthermore, I am using my own money to call them as it is not a free call.