Bad service from FNB

Absolutely disappointed with the service I received from FNB both at the call centre's and at the branch. I have been banking with them for 5 years, both in my personal capacity and business. I needed to purchase equipment for my business and after calling the call center, was referred to a business banker at my local branch. I originally needed asset finance or a company loan but wasn't sure of the best way to purchase the equipment. My company is small yet we are registered and looking to purchase equipment to expand. All the banker did was tell us we dont meet the criteria for asset finance or a loan. She didn't advise us of alternate way to try and purchase this or perhaps set up an appointment to meet with us to help the business. She gave me the impression that my business is too small to waste her time with. So much for trying to help small businesses. I than decide to go into the branch of some advice. After waiting for 45 minutes outside I was approached by a staff member asking what we need assistance with. We were received in the branch and asked to wait for a consultant. Other FNB staff greeted and acknowledged us and so on during our wait. Than appears another FNB staff member whose greeted than said I should social distance from my wife! I told her that she is my wife, we stay together so it makes no sense to do that. We were social distancing from other anyways. Also other staff members greeted us and didn't ask us to do that. She than said company police with a stern face. My wife and I decided to walk out after spending over an hour for nothing. The business a few months ago app**** for a merchant machine and up until today the call center consultant is still sending us options. We bought a yoco machine instead and it works great. I personally feel that my business is worth nothing to FNB. Il be looking to switch to another bank.