Bad service from FNB

I am an fnb private client account holder. The service provided by fnb is no longer good at my side. I have mistakenly deposited money into my home loan account . I called fnb home loans so I can reverse the money. They sent me the forms to fill and send back. i was told that it will be processed within 7days. I returned the signed forms on the 14/03/2019.

I sent a follow up email on the 22/03/2019 asking about the progress of my application. i got no reply. today on the 25/03/2019 I called home loans and to be told to contact my banker. I am told that the staff in charge of the reversal process cannot be contacted directly and even the homeloan department cannot contact them directly.

I called a private banker by the name Mpho, she also was sent from pillar to post. The lady has tried her level best to assist, but no luck. I definitely received a bad service from FNB.