bad service from fnb

so i app**** for a loan on fnb that was last year on the 24th of December 2018 and i got the agreement quote from them they said one of the sale consulted will call me within 48 hours so as i wait for them after 5 days i give them a call and they said they are still working on my application i ask how long does it take for them to get back to me they said 48hours i waited for that 48r today its the 9th of jan am still waiting and i called again spoke to the team leader daneil or something i didn't get his name correct he promised to call me back and give me the feed back just dont understand why is it taking so long to call me and say if they are able to assist or not like really why did they send me an agreement letter if they cant assist me its really annoying like really u guys are ***********