DJ
Dawn J
1 reviews | Active since Oct 2014
28 Dec 2018, 10:15
Bad service from FNB
I have a personal loan with FNB. On the 21st December 2018, an amount of R1492.82 was debited from my account as payment toward the loan. When I had asked them to reverse and instead, take payment on the 28th, they refused. So I accepted and let it go. Today 28th December 2018, I was debited again for the same amount.
I have never made any arrangements to double pay for this. The call centre leaves you waiting for an hour, with no help at all. And upon waiting, they are curt, disinterested and rude.
Disappointed is an understatement.
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FNB (First National Bank)'s replyOfficial
28 Dec 2018, 15:06Good Day, Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused. A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback. The reference number is *** Regards Hello Peter Complaints Team Fairlynne Jacobs *** (option one)
FNB (First National Bank)'s reply28 Dec 2018, 15:06
Official
Good Day, Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused. A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback. The reference number is *** Regards Hello Peter Complaints Team Fairlynne Jacobs *** (option one)