1 reviews | Active since Aug 2017
bad service from FNB
i asked FNB for a paid up letter of one of my accounts on the 16 of June 2017 after the legal department told me i don't owe them any money on the account. i am still waiting for the paid up letter. I phoned them today in regards to that account now they tell me i owe money on the account but a year ago the account was closed and i have been told on email that i don't owe them any money. I don't understand how they do business.
Good Day quentin luies,
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Good Day quentin luies,
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***