1 reviews | Active since May 2017
Bad service from FNB
I ORDERED A CHEQCUE CARD 2 WEEKS AGO BECAUSE I LOST MY CARD. The courier company has been calling me the whole week to confirm if delivery and if I did order a card. This morning they deliver my card and its a credit card. I call the call Centre and I am told to go to a branch when I will be issued with a temporary card. I went to the branch last week for a temp and they told me I need to order a new one they cant help me. The consultant from the call Centre says the correct card was ordered but he doesn't know why I got the wrong card. I ask to speak to a manager or team leader and they tell me they are all in a meeting. Is it possible for all managers and team leaders to be in a meeting. I have been holding on for almost 30 minutes and now my call has been cut. I want my card before Friday.
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)