1 reviews | Active since Jan 2016
Bad Service From FNB
I have a request to FNB 9 working days ago to reverse the money I incorrectly paid into the wrong account. I have provided them with every thing from side. Yesterday marked the 9th working day and I called them since the money was still not paid into my account. I was told that the matter will be escalated and the money will be paid into my account by close of business yesterday or today. To my surprise nothing was paid. I then called again today....i am very unhappy to still be receiving run around from Fnb. Can you kindly do the reversal as requested Please! I don't understand what the problem is...and it's so sad how I've always waived the Fnb flag because I've always thought it's the best bank ever...anf now this!
Hello SeseTumi ,
We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.
A complaint has been routed to the relevant department and I have requested that they provide feedback.
Ref Number: ***NF
I do apologise for any inconvenience caused.
Regards,
Hello Peter Complaints
Daffnie Govender
*** (option one)
Hello SeseTumi ,
We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.
A complaint has been routed to the relevant department and I have requested that they provide feedback.
Ref Number: ***NF
I do apologise for any inconvenience caused.
Regards,
Hello Peter Complaints
Daffnie Govender
*** (option one)