Bad service from FNB

I I've been a client of FNB for over 42 years and I'm a g premier card client and I've never received such bad service for me FNB. My cards have been b de*****ed on two consecutive days. one was a virtual card one was a physical card. I'm very careful about how I use my cards I've been using them for the last 42 years and I do not go to unsafe sites. It is impossible t to get through to speak with a consultant. I have made so many calls on the telephone. I've waited on two occasions for over an hour, I got fed up. all I was given was music and referred to the secure chat box. I went to the chat secure chat and the standard reply for the long that waiting time was that they have a huge amount of queries.I was given a message that i will receive the outcome of my case on SMS or email . The standard message is that they are always busy, they can't take calls. I find this strange because if you are busy it means you need more staff. No matter what time of the day you call them they give you the same standard message that they got more than usual volume of clients . I have knowhere to go. Not even my branch manager can assist me. I wonder if other banks as bad as FNB. I am extremely disappointed with their service.