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Leonardus P

1 reviews | Active since Aug 2011

18 May 2018, 10:38

Bad Service from First National Bank Credit Card Division

I have contacted FNB Card Division numerous time to try and assist me with funds that has been transferred into the wrong account. I was instructed to email the relevant documentation and proof of payment to ********** I have done this numerous times now and have had no response from First National Bank. I have contacted the Credit Card Call Center as well and they have informed me that there is no means of telling if they have received the documentation and that the Department that will attend to my query is not contactable.

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Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply18 May 2018, 12:06
Official

Good Day,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to FNB Credit Card Division who will investigate and provide you with feedback.

The reference number is ***NF.

Regards

Hello Peter Complaints

Naomi Petersen

*** (option

LP
Leonardus P's update21 May 2018, 15:46
Reviewer Update
Dear FNB Support Contacting FNB is futile, the Reference number that was given by the Credit Card Division does not exist. The Reference number above cannot be traced and not one of the department is contactable directly. The Call Center Agents cannot help me as no records exists and the departments dealing with the issue has no direct line. I have R5000.00 lying somewhere in a FNB suspense account and the department that deals with the issues does not have a direct line. Please contact me urgently with an Update. Kind Regards. L.D.W. Du Preez